COMMON
THREAD
Store Policy
Customer Care
At Common Thread we are committed to providing you with products you'll love and a shopping experience you can trust. From the moment you place your order to the day it arrives, we are here to answer questions, provide updates, and ensure everything is just right.
If you ever need help - whether it's with sizing, design details, order status, or anything in between - our team is only a message away. You can reach us through our Contact Form or by email, and we'll respond promptly. We believe in friendly, transparent communication and doing our best to make every customer feel valued.
Custom Design Policy
We are excited to help you create custom appeal that's uniquely yours! To get started please complete our Custom Design Form with all your desired details and any images you'd like to include.
Please note: We cannot legally reproduce copyrighted or trademarked images, logos, or characters without permission from the copyright or trademark owner. If your design falls into this category, we will work with you to adjust as needed to create an alternative that is safe to product.
Privacy & Safety
Your trust means everything to us. We only collect the personal information necessary to process your orders, communicate with you, and improve your shopping experience. This may include your name, contact details, shipping address, and payment information.
We never sell or share your information with third parties for marketing purposes. Payment transactions are process through a secure, encrypted system to keep your data safe. Any images or design files you share for custom orders are used solely for creating your product and are never reused without your permission.